Operations Manager

Company: Sedgwick
Location: Concord
Posted on: November 16, 2022

Job Description:

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. Its an opportunity to do something meaningful, each and every day. Its having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if youre someone who cares, theres a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to WorkMost Loved WorkplaceForbes Best-in-State EmployerOperations ManagerPRIMARY PURPOSE : To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.SUPERVISORY RESPONSIBILITIES
    • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
    • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
    • Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.ExperienceEight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.Skills & Knowledge
      • Excellent oral and written communication, including presentation skills
      • PC literate, including Microsoft Office products
      • Leadership/management/motivational skills
      • Analytical and interpretive skills
      • Strong organizational skills
      • Excellent interpersonal skills
      • Excellent negotiation skills
      • Ability to work in a team environment
      • Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE : Credit security clearance, confirmed via a background credit check, is required for this positionThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Keywords: Sedgwick, Concord , Operations Manager, Executive , Concord, New Hampshire