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Care Services Manager

Company: The ALS Association
Location: Concord
Posted on: November 16, 2022

Job Description:

SUMMARY: Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances the quality of life while aggressively searching for new treatments and a cure.The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager, you will be responsible for the management of care services program which may include but not limited to ensuring the uniform delivery of high-quality, consistent services for individuals with ALS and their families and/or supervising care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers. DUTIES AND RESPONSIBILITIES:

  • Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care
  • Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
  • Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
  • Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
  • Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies
  • Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group
  • Work with Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
  • Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
  • Ensure database is used consistently within territory and established standard operating procedures are followed within territory
  • Ensure reports, including statistical, outcome, and other metrics are accurate and timely
  • Offer recommendations concerning current or future programs.
  • Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations
  • Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory
  • Assist Managing Director Care Services/Care Services Director as assigned
  • Ability to travel as required or requested
  • Performs other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES:
    • This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association. When supervisory responsibilities are assigned, the requirements are as follows:
      • As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
      • As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
      • As applicable conducts regular 1:1 meeting with assigned care services staffQUALIFICATIONS:
        • Bachelor's Degree in social work, health administration, public health, nursing, or a related area required, Master's preferred.
        • Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience
        • Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
        • Knowledge of ALS is a plus, but not required
        • Experience with progressive neurodegenerative disease
        • Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
        • Skilled communicator, with superior interpersonal, verbal, and written skills
        • Able to handle confidential information and maintain high confidentiality
        • Excellent organization skills and attention to detail
        • Display strong work ethic, personal integrity, empathy.
        • Proficiency in Microsoft Office Suite. Salesforce and database experience a plus
        • Ability to work independently with little supervision; must be a self-starter
        • Ability to manage multiple projects simultaneously
        • Excellent customer service skills
        • Ability to drive locally and travel nationally on Association business is required.
        • Ability to work occasional evenings and/or weekends for Association business and events. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Where permitted, employment is contingent upon proof of completion of the COVID-19 vaccination series (and booster(s), if eligible) by the employment start date, subject to potential exemptions to be considered on a case-by-case basis.

Keywords: The ALS Association, Concord , Care Services Manager, Executive , Concord, New Hampshire

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