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IT Environment Manager

Company: HealthEdge Software Inc
Location: Concord
Posted on: November 21, 2022

Job Description:

OverviewIT Environment ManagerAt HealthEdge, we are passionate about providing healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our clients expectations for quality when it comes to software deployments and releases.Overview:The IT Environment Manager will work closely with the Application Engineering Manager, Application Engineering team, Product Engineering, Professional Services, and Customer to institute best practices with regard to managing customers environments and deploying new releases in the environments. The ideal candidate will be a creative, and critical, thinker who can drive execution, handle many tasks simultaneously with efficiency and effectiveness.IT Environment Manager Job Duties:

  • Oversee HealthRules Payor application environments management strategies for HealthEdges clients, documenting environments portfolio, environment management, deployment, and promotion processes.
  • Create and maintain a detailed deployment schedule in collaboration with various stakeholders.
  • Maintain deep understanding of product ecosystem and its interdependencies, and leverage various tools available for environment management & stability.
  • Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.
  • Document system state - configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes.
  • Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams.
  • Build consensus and lead decision making through nebulous problems.
  • Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer.
  • Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.
  • Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.
  • Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.
  • Be involved in code deployments, data base synchronization, and DevOps best practices.
  • Manage and maintain environments in a known good state and enforce proper environment management practices.Required Skills and Qualifications:
    • Minimum 5 years of experience in IT Operations, Configuration Management, Change Management, or Systems Administration in complex environments.
    • Minimum 2 years customer facing experience documenting environment changes for releases/deployments.
    • Minimum 3 years software implementation experience with environment configuration and application migration.
    • Industry experience with a SaaS services delivery model
    • Previous experience partnering in a client facing capacity in collaborating with cross functional teams in solving challenging customer issues.
    • Strong interpersonal skills, including relationship and trust building, collaborative and highly resourceful.
    • Bachelors degree (or equivalent years of experience) in Computer Science or Computer Engineering.Desired Skills and Qualifications:
      • Advanced level of understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments
      • Must be willing and able to prioritize tasks in an effort to maximize customer value.
      • Excellent customer facing and communication skills. Demonstrated ability to drive customer satisfaction and outcomes.
      • Exceptional ability to seek to understand, listen actively and communicate (verbally and written) effectively with external customers. Demonstrated ability to drive and dig into the details of a system or process to solve customer problems.
      • High level of comfort in taking the initiative and willingness to navigate new situations.Working Conditions
        • Extended working hours may be required as business needs dictate.
        • Prolonged hours of sitting/standing using computer based technologies.
        • Role may require working across multiple time zones.Job Locations US-RemoteID 2022-1557Category Information TechnologyPosition Type Full-TimeHealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: HealthEdge Software Inc, Concord , IT Environment Manager, Executive , Concord, New Hampshire

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