Supervising Examiner / Team Leader
Company: Provencher & Company, LLC
Posted on: January 8, 2022
A nationwide provider of property and liability claims solutions
including: daily and catastrophe loss adjustment; major claim
management; business interruption claims handling; and expert
litigation support. As the people who know property & liability
claims, they strive to provide an atmosphere of constant growth and
development for their employees.
This firm's employees are innovative, dedicated, hardworking, and
reliable. They are resilient, collaborative, fast-acting, and share
a passion to succeed. They create a diverse, inclusive and engaged
workplace where everyone can achieve their full potential and
enable the company to deliver innovative, industry-leading
solutions. They leverage the diversity of their colleagues and
business partners, promote the diversity of thought and inclusion
of ideas, and foster an environment of engagement, fairness and
The company focuses on building relationships and linking people to
various career paths and provide:
Health and dental insurance
Paid vacations and holidays
Life Insurance And Other Benefits
This company uses Supervising Examiners to ensure customers' needs
are fully understood and met. This approach sets them apart from
the competition. This alignment and strategy enables us to achieve
our company Vision: Creating a culture of community, fairness and
dedication to those we serve. These include: stakeholders;
associates; clients; insureds; claimants; local communities and
charities. While this is costlier for an IA firm, it is generally
less expensive to keep existing clients than to seek new clients to
replace those that have defected because of inadequate customer
service. Supervising Examiners work closely with the sales team to
ensure that it is clear what products or services the client has
purchased, and that those products and services fit the client's
As a Supervising Examiner, you are responsible for the day-to-day
management of a dedicated team of our active roster adjusters. You
are the client's claim-technical point of contact, providing
customer support, upselling, technical assistance and general
relationship management. As a Supervising Examiner, you may be in
charge of a number of smaller accounts or may focus on a few larger
accounts in addition to a dedicated team of adjusters.
It is the responsibility of the Supervising Examiners to ensure all
client specific instructions are followed as well as the company
Claim Best Practices. Of most importance is timely, effective and
accurate communication with the client that is well supported and
documented. This communication is in the form of initial loss
assessment following inspection, initial reserve reporting,
followed by timely subsequent reports that all follow the company
reporting guidelines or client specific guidelines that may
supersede those of the company. Of equal importance is timely and
accurate reserves that are well documented and supported.
Below is a summary of some, but not all, of a Supervising
Dedicated Account Technical Manager
On-boards new clients to understand their products and claim
Prepares Client Specific Instruction Sheets for our adjusters &
Secures applicable Forms and endorsements unique to that account,
familiarizing him/herself with those coverage forms.
Ensures adjusters (at time of loss assignment) understand Client
Notifies Clients of Initial Reserves after adjuster calls from the
loss, agreeing on an appropriate action plan to conclude the loss
Property & Liability Supervision
New Claim Assignment - selection of appropriate field adjuster
based on type and severity of loss and ability of the field
Provide claim direction & supervision.
Maintain Adjuster Scorecard for 360 feedback.
Adjuster Training & Development.
Ensure all reports to the client are submitted on-time. Late
reports are not acceptable. If a report cannot go out on time,
Supervising Examiner needs to be proactive in understanding the
current status and providing same to client.
Every report should be reviewed to ensure reserves are accurate
based on your review of the claim, applying your experience in the
field. Reserves should represent worst-case scenario. Reserves also
must be broken out by coverage line, i.e., Building, Business
Personal Property, BI/EE, Law & Ordinance, etc.
Ensure all reserve increase are clearly documented as to what new
information led to this reserve increase that was not originally
Prepare Status Reports for Adjusters unable to comply with
General Review/Analysis of Reports - Ensure the company reporting
guidelines are followed for all reports, as this is part of our
Technical Review/Analysis of Reports - Peer Review.
All candidates must pass a full background check
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Keywords: Provencher & Company, LLC, Concord , Supervising Examiner / Team Leader, Hospitality & Tourism , Concord, New Hampshire
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