ConcordNHRecruiter
the smart solution for Concord jobs

Sr. Representative, Customer Service Tier2, East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: March 16, 2019

Job Description:

Sr. Representative, Customer Service Tier2, East Providence, RI Description: As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S. Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Customer Service is responsible for providing excellent quality customer services to all customer inquiries and/or problem resolution in a professional and composed manner. Responsibilities Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party if necessary. Builds relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Complies with all company and risk management policies and procedures. Creates a connection and develop rapport with customers to provide outstanding, personalized service. Engages in team trainings and help with operational duties. Identifies needs and makes recommendations for quality improvement that creates perceived value to customers. Listens carefully and connects with customers to understand their top financial priorities and to uncover products and solutions that will benefit them. Meets or exceeds sales goals by influencing customers to learn about products/services that will benefit them. Participates actively in team meetings to help create a motivational environment. Promotes and adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Shares recurrent problems and identified trends by customer input. Qualification: Bachelor's Degree;,or equivalent work experience.0-3 years of experience in Financial Services, Customer Service, or goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to adjust to new developments/changing circumstances.Ability to build and foster internal and external relationships.Ability to educate customer on a service or product solution.Ability to present information or solution in a clear and concise manner.Ability to question, accurately identify a need and present an effective solution.Ability to work effectively as a team member.Ability to work in a fast paced, rapidly changing environment.Broad knowledge of customer service best practices, identification, resolution and implementation.Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.Demonstrates ability to confirm and check for understanding of communication.Excellent written and verbal communication skills.,Intermediate computer and data entry skills.Strong analytical and problem solving skills.Strong time management and organizational skills.Strong written and verbal communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Adapts quickly to change and makes suggestions for increasing the effectiveness of change.Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time; is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations.Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Keywords: Santander Bank, Concord , Sr. Representative, Customer Service Tier2, East Providence, RI, Hospitality & Tourism , East Providence, New Hampshire

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Lawrence
Posted on: 03/20/2019

Hotel Engineer I - Westin Copley Place - (1900047G)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Worcester
Posted on: 03/20/2019

Kitchen / Diet Aide (PT/PER DIEM)
Description: Clean cooking equipment in kitchen Transport food and non food items to and from assigned country kitchen as directed. Understand and follow nutrition guidelines as determined by clinical staff are followed. (more...)
Company: Notre Dame Health Care Center, Inc.
Location: Worcester
Posted on: 03/20/2019


Part Time Nabisco Merchandiser
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Worcester
Posted on: 03/20/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks
Company: Lowe's Companies Inc.
Location: Lowell
Posted on: 03/20/2019

Club Level Concierge - Ritz-Carlton, Boston - (190001DJ)
Description: Here's To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with (more...)
Company: Marriott International
Location: Worcester
Posted on: 03/20/2019

Inbound Customer Service
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We are looking for Full and Part Time Customer Service Brand Agents to work (more...)
Company: Mommy Jobs On Line
Location: Brockton
Posted on: 03/20/2019

Inbound Customer Service Representative Full and Part Time
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: mommy jobs online
Location: Quincy
Posted on: 03/20/2019

Part Time Event Specialist
Description: Part Time Event Specialist --Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Hanover
Posted on: 03/20/2019

Retail Sales Supervisor
Description: Job Summary br br Now is your chance to move forward with a company that's constantly creating awesome solutions that deliver amazing experiences. In this position, you have the opportunity to challenge (more...)
Company: Sprint
Location: Braintree
Posted on: 03/20/2019

Log In or Create An Account

Get the latest New Hampshire jobs by following @recnetNH on Twitter!

Concord RSS job feeds