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Technical Support Specialist, Appriss Health

Company: Appriss, Inc.
Location: Concord
Posted on: September 13, 2020

Job Description:

SUMMARY

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

MINIMUM REQUIREMENTS

EDUCATION

* High School Diploma or equivalent

*

Must be available to work 2nd Shift 3:30pm 12:00am

KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE, OR CHARACTERISTICS

* Effective verbal and written communications skills to consult with management, business partners and vendors required.

* Must have strong skills in PC configuration and installation, documentation generation, and quality assurance processes.

* Must be customer focused.

HELPFUL / PREFERRED

* Associates or Bachelor s Degree in Computer Science or related field preferred

* IT Help Desk or PC setup experience preferred.

* A+ Certification and Network experience a plus.

* Leadership experience highly desired.

EQUAL OPPORTUNITY EMPLOYER - M/F/V/H

Keywords: Appriss, Inc., Concord , Technical Support Specialist, Appriss Health, IT / Software / Systems , Concord, New Hampshire

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