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Mast Global: Distribution Center Supervisor 3rd Shift Shipping

Company: Mast Global
Location: Concord
Posted on: September 9, 2020

Job Description:

DescriptionOperations Supervisor Purpose Serves as the frontline connection between business success and customer experience through enabling top associate performance and operational results. Models and advocates consistent demonstration of L Brands values. Key Areas and Tasks: Coaches and Develops for Success 50% Consistently spends time on the floor to ensure appropriate knowledge of the work being supervised Recognizes the contributions of others through direct feedback and various recognition programs Conducts method observations based on the required cadence for all associates Coaches associates to maximize performance using established coaching methods Provides feedback to associates focusing on behaviors and results that drives learning and performance Follows-up with associates to assess progress on action plans and determine next steps Conducts Monthly Performance Reviews with each associate Administers and manages the corrective action process when necessary Seeks to understand associates' professional goals and provides development opportunities as appropriate Actively pursues opportunities to grow and develop personally Conducts safety observations in accordance with the required cadence Successfully Executes Business Objectives 20% Understands business and departmental objectives; develops and executes appropriate plans to achieve desired results in a timely manner Develops and implements the appropriate labor plan based on forecasted units and hours Proactively monitors, communicates and reacts to departmental changes/issues Ensures associates have the resources and tools needed to perform their job successfully Ensures that problems are solved within scope of responsibility; brings forward problemswith potential solutions that require additional authority or assistance Is proficient in the jobs in the department and the department overall Continuously seeks to improve systems, processes and methods Identifies new opportunities for innovation Remains agile to the dynamics of the business Monitors Warehouse Management (WM) system and associated outputs; handles related issues Supports company goals and initiatives by facilitating the understanding and acceptance of change initiatives through their associates Fosters an Open, Supportive Environment where Associates feel Connected and Our Values are Displayed 20% Devotes consistent time and energy to establishing and maintaining relationships with associates Connects with each associate every day; sustains a high level of visibility and approachability Enables an energizing and fun work environment by: Displaying a positive and optimistic attitude Sharing appreciation for others contributions Celebrating milestones Providing associates with on-the-spot recognition (formal or informal) Providing positive reinforcement (behaviors) Solicits and is open to feedback from associates Responds to associates inquiries and issues ensuring appropriate and timely follow-up is completed Conducts department activities that allow associates to feel connected and informed Shares appropriate and timely information with associates, peers and leaders Utilizes most effective media or method of communication (shift pass off meeting; talking to peer vs email) Maintains a clean and safe work environment Completes the Essential Administrative Tasks 10% Generates, reviews, validates and actions various reports including Labor Management (LM), Kronos, departmental productivity/accuracy, safety and other vital reports Works with associates to resolve issues such as pay, time off requests, etc., leveraging HR Direct, support staff and others as necessary Adds pertinent information to safety incident reports via SAP Prepares for and attends daily, weekly and monthly meetings as appropriate QualificationsQualifications-Bachelor's degree in related field or equivalent experience. 2-3 years of distribution or management experience. Experience leading non-exempt associatesAn equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Keywords: Mast Global, Concord , Mast Global: Distribution Center Supervisor 3rd Shift Shipping, Other , Concord, New Hampshire

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