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Associate Premium Account Manager

Company: Appcast
Location: Concord
Posted on: July 17, 2021

Job Description:

Associate Premium Account Manager
 
 
Description

We are looking for an organized and detail-oriented professional to operate in an account management supportive role. The Associate Account Manager will be responsible for performing tasks with the Appcast Premium software solution, troubleshooting technical issues, and providing ongoing support to the Account Management Team. Appcast is listed on Inc. magazine's 2021 "Best Workplaces".


Responsibilities

  • Provide timely and accurate data to AMs regarding their requests
  • Keep up to date with product enhancements, changes, or glitches
  • Investigate bugs and technical issues, then work with our Product team to resolve
  • Build campaigns, feeds, and expansions within the Appcast platform
  • Provide direct support to a segment of Premium accounts
  • Provide reactive support to a segment of Premium accounts
  • Support the Account Management Team and it’s customers for various needs and tasks

Candidate Traits
  • Has experience in customer service or account management
  • Is tech savvy and has a background in software sales or software management
  • Has a bottomless well of understanding and patience
  • Pays strong attention to detail, is extremely organized, and has strong ‘follow-up’ skills
  • Has a passion for problem-solving
  • Is keen on working in a startup environment, where processes and products are constantly changing and evolving
  • Has excellent written and verbal communication skills and can relay information in a timely manner
  • Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology

     
Benefits
  • Competitive base salary and company bonus plan
  • Career advancement opportunities
  • Fast-paced, fun and energetic sales and marketing-centric company
  • Health & dental benefits
 
About Appcast
Appcast is listed on Inc. magazine's 2021 "Best Workplaces".

Founded in 2014 and headquartered near Dartmouth College in New Hampshire, Appcast has become one of the fastest growing technology companies in New England. Our programmatic recruitment marketing suite is transforming how leading employers, ad agencies and job boards find and attract talent.
 
On July 1, 2019, Appcast was acquired by StepStone. StepStone, a subsidiary of Axel Springer SE, is the leading ‘jobs’ classified business in Europe. Appcast is their 1st major investment in the US market
 

Keywords: Appcast, Concord , Associate Premium Account Manager, Other , Concord, New Hampshire

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