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Director Information Technology I

Company: Fiserv
Location: Concord
Posted on: September 10, 2021

Job Description:

The Director IT will increase focus and visibility for the Data Conversion Team, drive accountability and quality for client SLA, roadmap delivery, appropriate level of innovation and transformation through standardization for the industry and sustain engineering managed.  The Director will address fragmented delivery of teams for Data Conversion Team and consolidate the organization across development and implementation processes and resources through alignment and appropriate prioritization.

• Leads team and others through strategic organizational change initiatives
• Partners with Account Management and senior leadership to deliver strategic roadmaps
• Structures team to ensure engagement and alignment of resources and skills to address support, development and client delivery expectations per roadmap
• Builds structure and succession, grooms team leaders to be able to operate without day to day guidance, establish clear roles and responsibilities and process owners to enable the team/organization to become self-standing addressing single points of failure and make it process dependent.
• Ensures investment in appropriate documentation for the platforms to allow for supportability, risk mitigation through cross training and support new resource onboarding
• Leverages off-shore resourcing effectively with investment in pre-requisites, work allocation and guidance, creates culture of trust to off-shore certain projects with oversight
• Invests in resource capacity management process for improved portfolio management across build, run, and implement work requests and projects
• Participates in project planning; determines project needs in advance and establishes the appropriate timeline to complete projects on time.
• Ensures risk management and prompt escalation/awareness to appropriate sr. leadership teams while working through the mitigations
• Aligns stakeholders on custom/exception requirements and seeks alignment on direction for execution
• Advocates compliance and understands the importance of governance processes for architecture DAR and other ITSM, change management best practices
• Delivers metric driven approach to measure progress on platforms across SDLC KPIs and Support
• For SDLC process on key large projects ensure documentation of solution architecture and design and conduct appropriate reviews and approvals to drive visibility and maturity within FOS overall
• Drives continual improvement within the software development sector. Enable and support process excellence and process improvements.
• Support a culture that rewards success, promotes accountability, and encourages collaboration.
• Keeps current on present and future technologies and ensure development staff has opportunities to do the same
• Strong intrapersonal and interpersonal skills. Works well with associates in other functions of the organization
• Strong customer focus; sense of urgency and flexibility during to changing circumstances
• Problem solving and troubleshooting skills
• Ability to drive customer issues to resolution by managing internal resources and detailed communications
•  Strong leadership and staff development skills
• Excellent written and verbal communication skills
• Timely project, weekly status reporting and excellent time management with prioritization across detail level work and leadership level engagement

Keywords: Fiserv, Concord , Director Information Technology I, Other , Concord, New Hampshire

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