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Implementation Consultant

Company: Appcast
Location: Concord
Posted on: October 8, 2021

Job Description:

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021! 

Appcast is looking for a dynamic and motivated Premium Implementation Consultant. This role is an exciting opportunity for an organized, self-driven individual to work with our account management and sales teams on the implementation of new accounts, as well to help our current customers maneuver and operate through Appcast’s software solutions. 
 
Responsibilities

  • Act as point of contact internally and externally for assigned Appcast Premium implementations and projects
  • Interact with customers in conjunction with Account Management and Sales partners to gather all necessary information including technical requirements for implementations.
  • Create detailed implementation documents for each customer to ensure a seamless transition from sales through implementation and go-live. 
  • Work with internal partners to constantly identify ways to improve and streamline the implementation process. 
  • Collaborate with internal teams to drive a consistent, high-quality experience for our customers throughout the implementation process. 
Candidate Traits
  • Bachelor’s degree or Post-Secondary Diploma
  • 5+ years of experience in customer service and/or software implementation, preferably in the Talent Acquisition industry.
  • Tech savvy and proficient in Microsoft Office suite
  • Keen attention to detail with strong follow through skills
  • Disciplined, self-starter with the ability to multi-task
  • Excellent written and verbal communication skills with the ability to relay information in a timely manner
  • Desire to learn about Appcast products and account management methodology
Why Appcast?

Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021! 
 
  • We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’ technology and services manage over half a billion dollars in job advertising annually on behalf of more than 1,500 clients. 
 
  • We have an amazing culture driven by great people. HQ in Lebanon, N.H. with offices in Boston, MA, New Brunswick, Canada and Minsk, Belarus, Appcast is a subsidiary of StepStone, one of the world’s largest job classified businesses, and a proud member of the Axel Springer SE family. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
 
  • We take care of our employees. We also are focused on being a place where smart, driven people of all backgrounds and experiences want to come to work and have opportunities to learn and grow. We pay our employees well and offer an exceptional, all-inclusive benefits package so that our employees can take care of their families and each other. We like to get together and have fun, we like to have great food and snacks in our offices, we like to volunteer and give back to our communities, and we like bringing dogs to our offices.

Keywords: Appcast, Concord , Implementation Consultant, Other , Concord, New Hampshire

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