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Consultant, Utility Customer

Company: Black & Veatch
Location: Concord
Posted on: January 9, 2022

Job Description:

**Consultant, Utility Customer**

Date: Jan 3, 2022



Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

**Company :** Black & Veatch Mgmt Consulting

**Req Id :** 48303

**Job Title :** Consultant, Utility Customer

**Location :** VRTLPA, USVRTL

**Business Unit Sector :** MCD-MCD-CONNECTED CUSTOMER

**Opportunity Type :** Staff

**Relocation eligible :** No

**Full time/Part time :** Full-Time

**Project Only Hire :** No

**Visa Sponsorship Available:** Yes

**Job Summary**

Serve as a consultant primarily on Utility Transformation projects such as, Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, Operational Technologies and so on. Be well versed in Customer Business Processes, Customer Requirements, Customer trends, and Oracle Customer technologies as well as other Customer technologies. Need to have experience delivering customer projects through all phases of the project - Analyses, design, build, test, run. Lead teams, work in small groups, and operate in a client-facing position. Lead and conduct workshops. Travel as needed to various client sites.

**Key Responsibilities**

**Consulting Capability:**

+ Support business development activities and making sales presentations promoting the company's Customer Capabilities and the value of such capabilities

+ Responsible for developing deliverables such as Requirements Traceability Matrix, Business Processes, Business Process Impact Document, Configuration Guide, Functional Design, etc.

+ Transfer knowledge, capabilities, and skills to improve others' knowledge and skill levels

+ Enhance established working relationships with team members and management from within the client's organization

+ Contribute to quality review on customer engagements Ascertain and meet client expectations within scope of engagement role

+ Develop applicable knowledge base and capabilities by using best practices to redefine tools and techniques

+ Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value

+ Challenge client's current strategy and direction through persuasive argument

+ Define competitive advantage and achievable value to the client through use of the strategic change components and metrics

**Knowledge Capability:**

+ Utilizes specialized knowledge to produce moderately complex work products and solutions across many phases of an engagement or one phase of a more complex engagement

+ Applies appropriate methods or recognized equivalent to identified client needs

+ Anticipates and resolves technical problems with occasional technical assistance from others

+ Develops, presents, and defends conclusions, recommendations, and implementation plans

+ Contributes to quality reviews of assigned engagements Identifies technical issues impacting an engagement and proposes solutions

+ Manages client expectations within defined scope of engagement Recommends appropriate resources based on the phases of an assignment

+ Delegates work to assigned team members Uses defined processes and practices in assessing engagement risks

+ Manages engagement issues in less complex projects or escalates issues in more complex projects

**Location:** Virtual position based in the United States with the ability to travel up to 80%


**Management Responsibilities**

Individual Contributor

**Preferred Qualifications**

+ Master's Degree

+ 7 years of experience in Customer with Utilities

+ Certified in Oracle CC&B

+ Experience conducting readiness assessments, evaluate results and present findings

+ Expertise developing a set of actionable and targeted project plans

+ Proven ability to be an active and visible coach to junior resources

+ Experience in other Utility Areas - Infrastructure, Distribution, Work and Asset Management

**Minimum Qualifications**

+ Bachelor's degree and relevant work experience

+ 4 years of experience in a business/consulting environment working with utilities and customer billing

+ Experience in Customer, AMI, Operational Technologies capabilities

+ Ability to travel up to 80% (post-COVID travel restrictions)

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

**Work Environment/Physical Demands**

Virtual position based in the United States with the ability to travel up to 80%


Action oriented

Communicates effectively

Customer focus

Decision quality

Manages ambiguity

Organizational savvy

Values differences

Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click. If you'd like more information on your EEO rights under the law, please clickand.

**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

**Job Segment:** Architecture, Engineering

Keywords: Black & Veatch, Concord , Consultant, Utility Customer, Other , Concord, New Hampshire

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