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Card Fulfillment Representative 4, Lead

Company: Cubic Corporation
Location: Concord
Posted on: January 9, 2022

Job Description:

Business Unit:
Cubic Transportation Systems
Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job Details:
Job Summary: Serves as the primary contact between Customer Service and Card Fulfillment/Autoload. In lead role, ensures all Card Fulfillment representatives process all daily orders, mail, and payments while meeting or exceeding Key Performance Indicators (KPIs) requirements. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:

  • Manages correspondence between the Customer Service department and Fulfillment/Autoload.
  • Delegates daily duties to the Fulfillment team, Payment Processing staff and expedites requests.
  • Ensures all systems are running for Fulfillment/Autoload.
  • Maintains and produces reports for Supervisor.
  • Provides back-up to representatives.
  • Uses multiple systems to troubleshoot/problem solve customer issues.
  • Ensure compliance with ISO practices and reporting requirements.
  • Adheres to the post order fulfillment process of preparing packing slips, verifying received inventory.

    Minimum Job Requirements:

    • High School degree, or equivalent, plus a minimum of four years of directly related technical expertise.
    • Two-year college degree preferred.
    • Ability to work unsupervised, utilizing good time, strong analytical skills, strong interpersonal and teamwork skills, strong leadership skills, strong communication skills, verbal and written.
    • Must excel in a fast paced environment and respond well to pressure situations.
    • Must be able to stand and move for long periods of time; as well as, lift
    • Possess a positive, self-starting attitude.
    • Willing to work extended hours.
    • Must be able to handle multiple tasks and insure proper follow up is maintained.
    • Must be highly organized.
    • Proficient with Microsoft Office products.

      The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
      Worker Type:

Keywords: Cubic Corporation, Concord , Card Fulfillment Representative 4, Lead, Other , Concord, New Hampshire

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