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Accounts Receivable Specialist

Company: ClearChoiceMD Urgent Care
Location: Concord
Posted on: January 10, 2022

Job Description:

General Purpose

The Accounts Receivable Specialist is a member of the CCMD billing team. This is an internal company role responsible for various faucets of medical billing and accounts receivable including charge entry, payment posting, customer service and follow-up in accordance with company protocol with an emphasis on maximizing patient satisfaction and profitability. This role is located in the CCMD Home office and reports to the billing manager.


  • Follows up on designated insurance claims to resolve outstanding balances and to reduce AR days.
  • Responsible for processing appeals, identifying trends, and researching denials of designated insurance claims.
  • Responsible for AR Workbaskets that are assigned
  • Responsible for working Clearinghouse insurance rejections
  • Takes incoming phone calls from insurance companies and patients.
  • Answers patient questions and solves billing problems per ClearChoiceMD's procedures
  • Records details of interactions such as inquiries, complaints, comments, or actions taken
  • Sets up payment arrangements in accordance with company policy
  • Strong organizational, quantitative skills and analytical skills
  • Utilizes strong communication and customer service skills.
  • Consistently practices good judgment and problem-solving skills when handling confidential information

    Key Competencies
    • Intermediate to Advanced competency with Microsoft Office to include SharePoint, Word and Excel
    • Demonstrated ability in using computer and Windows PC applications including strong keyboard and navigation skills
    • Ability to multi-task
    • Ability to communicate in English both verbally and written
    • Comfortable in a fast-paced environment
    • Commitment to teamwork
    • Willingness and ability to learn new computer programs
    • Maintains confidentiality at the highest level
    • Works well in a small company atmosphere

      Education & Experience
      • High School Diploma or equivalent
      • At least 18 years' old
      • Are legally eligible to work in the United States
      • At least 1-2 years' experience in medical billing
      • Excellent customer service and problem-solving skills
      • Proficient in MS Word, MS Excel Spreadsheet, and SharePoint Applications
      • Demonstrated good judgement and initiative

        Travel: No travel is expected for this position.

        Supervisory Responsibility: This position has no supervisory responsibilities

        Work Environment: This job operates in an office setting and may involve long periods sitting.

        Physical Demands: This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye hand coordination is required to operate office equipment. As this position performs customer service activities incumbents may periodically experience moderate levels of stress.

        Position Type and Expected Hours of Work: This is a full-time hourly non-exempt position. A typical work schedule consists of weekdays 8am - 5:30pm.

        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

        All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, gender, disability, national origin, veteran status, marital status, sexual orientation or any other characteristic protected by law.

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Keywords: ClearChoiceMD Urgent Care, Concord , Accounts Receivable Specialist, Other , Concord, New Hampshire

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