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Customer Success Advocate

Company: Graphic Packaging International, LLC
Location: Concord
Posted on: January 11, 2022

Job Description:

Position Responsibilities

  • Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
  • Order and inventory management based on forecast and other modeling
  • Manage on time and in full shipments
  • Project management for our external customers (developing new business with existing customers)
  • Achieve all goals associated with cash flow for GPI as associated for their account
  • Goals include accounts receivables and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Develop strong relationships with internal and external customer contacts
  • Liaison between GPI and our customer on all aspects of account management
  • All other duties as assignedRequired SkillsSolid understanding of customer account managementGeneral understanding and experience with ERP business application, (SAP preferred)High degree of organization and attention to detailSuccessful time management and prioritization skillsEffective written and oral communicationMicrosoft Office Skills
    Required Experience2-5 years' work experience or proven track record for success
    • Four year degree in applicable field of study or compensatory work experience is required
      This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employees or applicants race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Keywords: Graphic Packaging International, LLC, Concord , Customer Success Advocate, Other , Concord, New Hampshire

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