User Experience Design Strategist

Company: The Huntington National Bank
Location: Concord
Posted on: June 24, 2022

Job Description:

DescriptionCome join a creative team, designing world-class digital experiences at a company that cares about is associates, customers and the communities where they do business!The Huntington UX team is seeking a design leader who is passionate about creating experiences that improve lives and strengthen communities. As an Experience Design Strategist, you will play a critical role in designing solutions that are used daily by customers and you'll have an opportunity to help them manage a critical part of their lives, their financial well-being.We're looking for someone empathetic, smart, passionate, fun, energized, and generally awesome to work with. If you're curious, often ask "why," enjoy a challenge, and want to organize experience design efforts that help people, we want to meet you.OverviewIn this role, you will guide a team through organizing problem-solving activities from the earliest phases of innovation through the transition into delivery. Activities include but are not limited to:

• Collecting and organizing data from a variety of sources (primary and secondary research) to identify knowledge gaps and understand the current and ideal experience
• Ensuring experience problems are clear, focused, and connected to Huntington's goals
• Creating tools and frameworks that contextualize insights so that Huntington can assess the experiences we are delivering and uncover opportunities
• Facilitating conversations with cross-functional teams of designers and experts to align on focus areas and key problems to solve, build empathy, and generate and prioritize ideas
• Communicating key experience design criteria to design teams and assisting in the transition from strategic concept to solution design and implementationSkills Required
  • Expertise in experience design strategy with a track record of translating insights into new and differentiating experiences
  • Experience and comfortability partnering with key stakeholders at various organizational levels (from front line to C-suite)
  • Experience and comfortability leading complex, broad-scope strategic initiatives; working with collaborative, cross-functional teams
  • Strong curiosity & excitement to explore / uncover hidden opportunities and learn new things
  • Creative storytelling abilities to connect the current experience and to a vision for improvements that meets both user and business needs
  • Expertise in creating thoughtful user-centered design approaches, leveraging a variety of problem-solving techniques
  • Expertise in design strategy tools & methods and able to communicate them to within the organization (e.g. enterprise experience frameworks, journey mapping, service blueprints, compelling visual story-telling, experience models and tools for relating interaction-level experience criteria to design teams)
    • Understanding of specialized UX skillsets (e.g. interaction and visual design, content strategy, front-end UI development)Additional Requirements
      • Bachelor's degree in Industrial Design, Human-Computer Interaction, Human-factors Engineering, Cognitive Psychology or equivalent related experience
      • Minimum 10 years of experience in the field of experience design
      • Preferred minimum 5 years of experience leading design teams and large-scale projects
      • Demonstrates a mature ability to prioritize and manage time#LI-RemoteWork Persona:EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Keywords: The Huntington National Bank, Concord , User Experience Design Strategist, Other , Concord, New Hampshire