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Temporary Student Loan Consolidation Processing Representative

Company: Nelnet
Location: Concord
Posted on: November 16, 2022

Job Description:

Our mission of "doing what's right to change lives for the better" isn't just a slogan. It's the guiding principle in everything we do. The culture at Great Lakes has attracted employees who all share a belief in the value of higher education. They stay because we invest in our communities and reward people for doing what's right.

Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

**Pay:** $15.00

**Shift:** Monday-Friday 8:00a-4:30p

**Job Requirements:**

1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.

2. Contribute to Continuous Process Improvement.

3. Ensure integrity of data and information.

4. Validate and update information in the Loan Servicing systems.

5. Review prior lender service and payment histories.

6. Staying updated on company and department communication, emails and procedures.

7. Attending team meetings and required trainings.

8. Completing corporate trainings and quarterly meeting with leadership

9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)

10. Working required overtime as needed.

**EDUCATION:**

High school degree or equivalent required.

**EXPERIENCE:**

1. 1 - 2 years customer service experience and/or general work experience preferred.

2. Knowledge of Loan Servicing and/or Originations systems preferred.

**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**

1. Service Excellence

2. Oral communications

3. Written communications

4. Teamwork

5. Accuracy/Attention to Detail

6. Working with MS Office

7. Business Math

8. Problem Solving

9. Managing Multiple Priorities

10. Basic Computer skills

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Keywords: Nelnet, Concord , Temporary Student Loan Consolidation Processing Representative, Other , Concord, New Hampshire

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