Process Improvement Mgr.

Company: Clean Harbors
Location: Norwell
Posted on: May 6, 2025

Job Description:

Acts as clearing house for data requests. Able to troubleshoot various systems and correct errors. Translates and fulfill branch requests in the most efficient manner. Makes certain Sarbox and SOP requirements are at the forefront of all proposed system adds and changes

Responsibilities

--- Provide guidance and resolution for reported issues related to order management and routing systems

--- Develop business requirements documents to streamline IT development, ensuring clarity and alignment between business needs and technical solutions

--- Drive the long-term strategy for system enhancements in order management and routing

--- Unlock potential in existing applications, identifying untapped use cases within routing

Strategy

--- Set the guidance, process, and execution for each line of business as it pertains to order management and routing practices

--- Implement scheduling and routing parameters unique to each business and operational landscape

--- Identify technology needs and put forth recommendations to leadership on the optimal software and applications, both internal and external

Forecasting / Operational Planning / Analytics / Business Intelligence

--- Develop a forecasting mechanism to project volume and services

--- Maintain a 13-week rolling forecast

--- Assess branch staffing and asset allocation based on projected workload and operational needs

--- Facilitate meetings with operations to address upcoming week challenges and align routing plans accordingly

--- Monitor and analyze branch performance against forecasts, presenting insights to leadership

--- Develop and publish dashboards for improved data accessibility and decision-making

Performance Metrics & Data Integrity

--- Define and implement key metrics which measure operational performance

--- Present leadership with insights on performance deviations and improvement opportunities

--- Work closely with IT to establish and enhance data pipelines, improving central routing capabilities

--- Develop a strategic planning relationship between supply planning and central routing to proactively manage constraints for both product and waste

OFR Central Routing Team

--- Manage OFR central routing planners and conduct weekly meetings with OFR operations

--- Assess and analyze the OFR routing philosophy and structure

Impact & Value Proposition

This role is designed to drive cross-functional collaboration, operational efficiency, and data-driven decision-making. By aligning technology, analytics, and field operations, this position will enhance overall service delivery, improve route plan accuracy, and maximize system capabilities

Qualifications

High School Diploma Required or GED

Bachelors Degree in Computer Science/Business Administration/ or a related field preferred

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ .

Keywords: Clean Harbors, Concord , Process Improvement Mgr., Other , Norwell, New Hampshire