Patient Care Coordinator (Part-Time) - Worcester, MA
Company: Optum
Location: Worcester
Posted on: May 15, 2025
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Job Description:
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
The Patient Care Coordinator -is responsible for the completion of
set processes and protocols. Works cooperatively with all members
of the care team to support the vision and mission of the
organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals.
Schedule (20 hours) : -This will be a part-time role between the
hours of Monday-Friday, 8am-5pm EST. Schedule to be determined by
supervisor upon hire.
Location: -366 Shrewsbury Street, Worcester, MA 01604. May be asked
to cover other clinics as needed.
Primary Responsibilities:
Obtain accurate and updated patient information, such as name,
address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient
insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Working daily in the claims edit work queue to correct registration
errors for submission to insurance companies
Adhere to the standards identified via Sparq regarding Optum
Employee Policies
Work cohesively with fellow employees to achieve specific team
goals
Keep abreast on current medical requirements relevant to their
position, which includes maintaining patient confidentiality and
abiding by all HIPAA and OSHA requirements
Comfortable working in high pace environment -
Provide effective communication to patient / family team members
and other health care professionals as evidenced by documentation,
case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and
monitoring the fax server, retrieving and / or scanning documents
and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field
employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Complete new clinical competencies rolled out by the Educational
Committee
Collect co-payments, co-insurance and deductibles and issues
receipts
Manage cashier box and daily deposits according to company
policies
Process walk-in patients and visitors
Assist coworkers as needed to assure smooth office operation and
delivery of excellent service through teamwork
Demonstrate respect for patients and ReadyMed staff by presenting a
friendly, courteous manner at all times and maintaining patient
confidentiality
Performs other duties as assigned -
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of receptionist or healthcare-related experience
Willing and able to travel to cover other practices, as needed
Access to reliable transportation & valid US driver's license
Preferred Qualifications:
1+ years of experience working in a medical front office position
performing duties such as scheduling appointments, checking
patients in/out, insurance verification, collecting co-pays, and
maintaining medical records
Intermediate level of computer proficiency including the use of MS
Word, Excel, Outlook, and multiple web applications
Knowledge of Epic EMR software
Bilingual in Spanish and English
Soft Skills: -
Ability to work independently and maintain good judgment and
accountability -
Ability to multi-task and prioritize tasks to meet all deadlines
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Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers -
Strong organizational and time management skills -
Excellent verbal and written communication skills; ability to speak
clearly and concisely, conveying information in a manner that
others can understand, as well as ability to understand and
interpret information from others -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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-UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Concord , Patient Care Coordinator (Part-Time) - Worcester, MA, Other , Worcester, New Hampshire
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