Technical Support Analyst
Company: Xactly
Location: Concord
Posted on: January 8, 2021
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Job Description:
Xactly Corporation was founded to solve an important challenge:
how to help people everywhere connect and unleash their human
potential through seamless, perfectly aligned Sales Performance
Management. Xactly's comprehensive Sales Performance Management
(SPM) suite leverages data from a sales performance AI platform to
provide timely insights across the entire SPM value chain, from
sales planning to execution, including compensation to
optimization. Xactly takes Sales Performance Management from a dark
art to a science, providing decision-makers with the data insights
they need to tap the motivational power of their incentive
compensation. With access to predictive analytics and benchmark
data, enterprises can now optimize territories, design the right
compensation and incentive plans and accelerate attainment and
optimization of sales performance. THE OPPORTUNITY As the Technical
Support Analyst at Xactly Corporation, you'll be responsible for
providing excellent integration support for high profile customers.
We are seeking an energetic, driven and articulate team player who
is passionate about technology, learning, and helping others. We're
all about making things easier, better, and more efficient. Our
goal is to build the best Customer Support department on the
planet, and you will help us do that THE TEAM Xactly's Technical
Support team is a tight-knit and growing team. The team is charged
with troubleshooting integration issues that customers may have.
This is behind the scenes work as these integration processes are
ran in the backend. It's a global team with members in San Jose,
Denver, Bangalore, Toronto and Australia. The team works closely to
transfer knowledge and collaborate to ensure we deliver quality
support to our customers. WITHIN ONE MONTH, YOU'LL: - Explore tools
- Start working with senior resources to understand the concepts -
Familiarize with general FTP file issues - Familiarize with SQL
Developer - Communication training - Set up individual macrodefs
for maps - Connect to development servers and FTP via production
environment and outside - Execute the code against Production,
Staging - Salesforce Queries WITHIN THREE MONTHS, YOU'LL: -
FTP/File Issues - Data format issues - Add Email to scripts -
Add/Remove cron jobs - Check what processes are running at a given
time and kill processes as needed - Execute scripts from backend -
Get familiar with Connect terminology/concepts used by Support Team
to acclimate to Support environment. - Understand Maps, Processes,
Lookups, Salesforce Queries - Understand Incent Data Structure
WITHIN SIX MONTHS, YOU'LL: - Reproduce bugs and escalate to
Engineering as needed. - Work independently on DELTA/Connect cases
- Support Sandbox Sanity and Maintenance Sanity - Collaborate with
India Support on PSA Script Automations. - Reproduce issues for
confirming DELTA Bugs. - Make minor script/map/process changes to
fix customer issues. WITHIN TWELVE MONTHS, YOU'LL: - Work with
product to recommend new features - Execute scripts from the
backend - Be proficient in Commission Expense Accounting - Solve
complex data issues - Work with cross-functional teams to resolve
inefficiencies - Expand and learn additional products - Execute and
partner successfully on Sev Level I, II, III type casework with
customers independently.
Keywords: Xactly, Concord , Technical Support Analyst, Professions , Concord, New Hampshire
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