Police Dispatcher
Company: City of Concord, NH
Location: Concord
Posted on: January 26, 2023
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Job Description:
DescriptionDEPARTMENT: Concord Police DepartmentTYPICAL WORK
SHIFT/SCHEDULE: Variable schedule.STARTING SALARY: $20.82 $24.73
per hour (Top of Range $30.15) with a competitive flexible benefits
package. Including low deductible health insurance, dental plan,
paid vacation and holidays, short and long term disability as well
as life insurance and 457 investment plans.Open Until Filled with
ongoing review of applicants. Looking to fill an immediate
opening.APPLICATION INSTRUCTIONS:A City Application is required.
Applications may be completed online at www.Concordnh.Gov. For more
information on applying, please call the Human Resources Department
at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1. Please
contact Lieutenant Barrett Moulton with any questions at (603)
225-8600 or by email at
bmoulton@concordpolice.com=========================================================================Job
Summary:Receives and dispatches emergency and routine calls for the
city Police Department in order to protect life and property and
secure the well-being of the citizens of the City of Concord.
Answers calls in a timely, professional, and appropriate
manner.Examples of DutiesMonitors officer safety, position, and
progress on all calls for service, person checks, motor vehicle
stops, and community policing projects; monitors all extra
dutyofficers on detail and all Criminal Division personnel;
monitors all parking control units and the Community Service
Aid.Receives and handles incoming telephone calls, including 911
calls, Crime-Line calls, Concord Hospital calls, state Hospital
calls, and state Prison calls; answers non-emergency calls as
needed; determines priority of calls and takes appropriate
action.Provides information for officers as needed; ensures that
all calls for service are updated in IMC; ensures all computer
files are updated for each call; ensures that hazardous calls and
high priority calls are placed on the " Hot sheet" for incoming
roll call.Ensures that members of the command staff are kept
current on all calls of importance, such as burglaries, robberies,
and all violent or substantial calls for service.Makes outgoing
calls to citizens, businesses, and other police and emergency
service agencies to give or obtain information for officers,
administration, and department members; ensures a constant and
correct flow of information between all parties involved in
incidents.Monitors radio traffic of other agencies; transmits and
receives information on two-way radio channels; provides
information asrequested or assistance as needed.Maintains building
security; regulates access to front lobby door; secures dispatch
centerdoor, rear garage walk-in doors, and garage bay doors;
monitors audio intercom; ensures that no unauthorized access is
gained; apprises supervisors ofpersons entering and exiting the
building.Monitors safety of officers and prisoners in the holding
facilities, including the booking room and cells; uses audio and
visual devices as necessary; monitors the safety of officers;
monitors prisoner safety and security; monitors officers and
juveniles in juvenile detention room.Monitors exterior security of
building and vehicles in police lot.Answers calls from alarm
companies and dispatches appropriate personnel.Ensures that radio
and other equipment in the dispatch center remain in working order;
notifies responsible parties of any failures.Provides officers,
support personnel, and outside agencies with information from
in-house computer and SPOTS computer; runs motor vehicle and
criminal records on all arrested parties and forwards information
to arresting officers; runs local checks for wants, warrants, and
cautions on all suspects, suspicious persons, and calls for
service.Records information on in-house computer for all calls for
service, including names, addresses, descriptions, locations of
incidents, vehicle descriptions, lists of damaged or stolen
property, descriptions of missing or wanted persons, times of
arrest, and times of officer notification, arrival, and clearing of
calls.Retrieves information from in-house computer, including, roll
call items, calls for service, warrant entries, restraining orders,
trespass letters, motor vehicle citations, and other items.Backs up
computer tapes daily; changes printer paper and ribbon;
troubleshoots the system.Utilizes SPOTS computer to obtain motor
vehicle, criminal history, stolen property, and missing persons
records.Enters motor vehicle, criminal history, stolen property,
and missing person records into SPOTS computer.Maintains written
logs of all criminal histories, police wrecker requests, private
tows, repossessions, lost and found animals, and found bicycles;
records and researches information as necessary for officers and
citizens; edits older information.Utilizes SPOTS computer to obtain
local, state, and federal agency phone numbers, addresses, fax
numbers, and computer identifier numbers.Assists with reception
duties.Reads, reviews, and comments on daily log, written e-mails,
and updated directives from supervisors, command staff, and various
city agencies and employees.Performs other related duties as
required.Typical QualificationsEducation and Experience:High School
Diploma or its recognized equivalent supplemented by class work in
personal computers, electricity and electronics.There is no
experience requirement for this position. However, prior
communications or public safety experience is desirable.Must be
able to work shift as assigned.ORAny combination of education,
training and experience which provides the knowledge, skills and
abilities required for the job.Licenses and Certifications:
(Depending on area of assignment)Ability to obtain S.P.O.T.S.
(State Police Computer System) Operator Certification.Supplemental
InformationMATERIAL AND EQUIPMENT USED:Radio, Telephone, and
Related EquipmentGeneral Office EquipmentS.P.O.T.S. (Interstate)
Computer SystemVideo Camera MonitorsTelephone and Radio Recording
SystemElectronic Door SystemsIn-House Computer System and
PrintersIn-House Paging System (Intercom)Intercom Speaker
SystemCrime Line PhoneComputer Mainframe and Back-Up EquipmentTTY
Equipment911 CADKnowledge of:The territory contained within the
area, including but not limited to streets, major landmarks,
apartment complexes, major business locations, and
buildings.Correct use of radio and telephone communications
systems.FCC requirements.SPOTS computer system operation and
guidelines.Mental and Physical Abilities to:Read and understand
written directions, text, numbers, and legal terminology.Learn
proper dispatch procedures, including analyzing incoming
information to determine the level of resources required and the
ability to prioritize calls.Learn proper procedures for running
vehicle registration, warrants, driver information, and article
inquiries.Learn to operate radio, telephone, and related equipment
operations.Perform multiple tasks concurrently.Maintain a calm,
measured demeanor during periods of extreme stress.Assimilate
information and respond quickly.Handle a wide variety and large
volume of emergency calls.Establish effective professional working
relationships with other Communications Operators, supervisors,
Police Officers, the general public, ambulance company
representatives, wrecker company representatives, fire service and
EMS personnel, and members of other public safety agencies.Hear,
understand, and orally communicate detailed information accurately
and completely.Speak clearly and distinctly.Remain calm in
stressful situation and deal courteously, professionally, and
firmly with callers who may be hysterical in order to obtain
critical information.Perform duties while sitting at a desk or
table or while intermittently sitting, standing, or
stooping.Occasionally lift light objects.Use tools or equipment
requiring a high degree of dexterity.Distinguish between shades of
color.See and read a computer screen and a variety of written
materials, all of which require close vision abilities.Employees
must be able to reach and extend hands in any direction as well as
handle, hold, grasp, turn, or otherwise work with hands.RSA's and
all state, local, federal and motor vehicle laws and regulations or
ability to find same in a timely fashion.Skill in:Operating office
equipment and typing.Dealing effectively with a variety of people,
including during an extreme emergency.Working Conditions:Work is
performed in an office.The employee may be exposed to noise,
machinery with moving parts, contagious or infectious disease,
irritating chemicals, and possible electrical shock.This class
specification should not be interpreted as all inclusive. It is
intended to identify the essential functions and requirements of
this job. Incumbents may be requested to perform job-related
responsibilities and tasks other than those stated in this
specification. Any essential function or requirement of this class
will be evaluated as necessary should an incumbent/applicant be
unable to perform the function or requirement due to a disability
as defined by the Americans with Disabilities Act (ADA). Reasonable
accommodation for the specific disability will be made for the
incumbent/applicant when possible.
Keywords: City of Concord, NH, Concord , Police Dispatcher, Professions , Concord, New Hampshire
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