Order Processing Technician

Company: New England Life Care
Location: Concord
Posted on: May 27, 2023

Job Description:

NELC is rapidly expanding the number of hospitals it serves and is participating with its hospital members in the implementation of several new population health and disease management programs for which care is provided in the home. NELC is seeking talented staff to keep pace with our growth.

New England Life Care is hiring a Full Time Order Processing Technician to support our growth. We're looking for some that has experience, enjoys a fast-paced environment, knows how to provide a top-notch customer experience, and someone that's capable of traveling to different branch locations to conduct training for our expanding workforce. If you have passion for training and want to use your experience to educate others, this may be the position you have been looking for!

This position is 32 hours a week, which is considered full-time and benefits eligible, but also gives you the flexibility to maintain a better work-life balance. The normal schedule will be Thursday- Sunday from 12:00pm - 8:30pm. On call hours would be required once fully trained. Sign-On bonus also included!

Career Ladders: NELC's operations department offers career ladders to Operations Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

Order Processing Technician - Represents an entry level position into the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 0-2 years to:

Ops Coordinator - Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2-3 years to:

Senior Ops Coordinator - Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 4-5 years to:

Lead Ops Coordinator - Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits:

• Sign-On Bonus
• Career Ladder
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid Time Off
• And much more!
  Job Responsibilities
  
  
  • Compares Patient Supply Profile with each delivery tickets for accuracy.
  • Accurately selects appropriate inventory items in accordance with delivery tickets in a timely manner.
  • Properly packages patient orders to ensure integrity of products during shipment, to include proper labeling of bags and boxes to be delivered by drivers.
  • Packages and ships deliveries via U.P.S., USPS, FedEx and courier when necessary. Demonstrates ability to track packages as required.
  • Maintains inventory at designated levels utilizing appropriate order placement process as needed to maintain stock levels.
  • Receives products into the warehouse, verifying packing slips to the corresponding shipment and reports any discrepancies to the Materials Manager.
  • Routinely rotates all shelved stock when receiving new product.
  • Maintains pick / pack area in a neat, clean and organized manner.
  • Participates in scheduled patient rounds communicating appropriate information as needed.
  • Documents all patient conversations in MIS including any follow-up to be completed or completed.
  • Communicates expected time of satellite office deliveries to satellite office staff in a timely manner.
  • Keeps delivery technicians informed any new delivery requirements including time restrictions.
  • Maintains accurate patient specific delivery instructions and patient delivery addresses in MIS.
  • Assists in the co-ordination of equipment and supply retrievals from patient homes.
  • Reviews pharmacy compound schedule against completed orders on a daily basis to ensure that no scheduled deliveries are missed.
  • Completes six continuing education programs in the period specifically related to professional development, LEAN and/or leadership development
  • Demonstrates competence and can train on all Primary and Secondary Responsibilities outlined in the Delivery Technician Job description
  • Demonstrates competence and can train on Equipment Technician Competencies
  • Obtains pharmacy technician license
    
    Required Qualifications / Skills
    
    • High School diploma or equivalent required.
    • Previous experience in customer service field preferred.
    • Previous experience in healthcare field preferred.
    • Valid Driver license in state of employment required.
    • Excellent driving record required.
    • Knowledge of HIPAA Privacy and Security regulations preferred.
    • Certification/Licensure as Pharmacy Technician as required by state specific Board of Pharmacy regulations.
      
      Preferred Skills:
      
      • Excellent customer service skills required.
      • Proficiency in the English language required.
      • Excellent organizational skills required.
      • Knowledge / experience with microcomputer systems such as Microsoft Office (Word, Excel, Outlook) required.
      • Dependability in attendance and job performance required.

Keywords: New England Life Care, Concord , Order Processing Technician, Professions , Concord, New Hampshire