Dispatcher/Router Combo
Company: wm
Location: Concord
Posted on: April 20, 2024
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Job Description:
As an EEO/Affirmative Action Employer, all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, age,
national origin, disability, or veteran status.
I. Job Summary
Communicates back and forth with Waste Management Drivers to assist
with problem resolution while on route for residential, commercial
and roll-off lines of business. Handles incoming service orders,
directs drivers, and resolves service issues. Interacts with
customers that includes Waste Management customer service, sales,
and operational staff (i.e. Route Managers, Mechanics etc.). Uses
Waste Management proprietary software to manage same day ticket
routing as well as preparing all routes for the next day. Shifts
vary with the potential for overtime and Saturday hours depending
on each Market area dispatch center needs. Some travel (up to 15%)
may be required to work face to face with sites dispatcher is
responsible for.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Other minor duties may
be assigned.
Dispatches drivers to calls as they are received, using information
on customer needs, drivers' locations and loads, and daily factors
to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes
based on needs of the customer.
Determines the daily level of driver staffing to provide best mix
of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers
throughout the day and for the next day; manages and determines
route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and
sales department; manages requests for all pick-up or delivery on
any container movement within the Market area.
Initiates communication to customers while drivers are
on-site/location, resolving pick-up and other issues delaying the
service.
Troubleshoots and resolves potential delivery and pick-up problems
before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing
for all routes and tracking driver movement in the field.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the
qualifications necessary to perform the job.
Must work and live in the U.S.
A. Education/Experience
Education: High School Diploma or G.E.D (accredited).
Experience: Six (6) months of relevant work experience with working
in a team setting, with the ability to communicate to several areas
effectively. Multi-tasking in a fast-paced work environment with
excellent organizational skills.
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and
systems.
Must be able to communicate effectively and professionally via
e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn Waste Management
proprietary software applications.
V. Work Environment
Listed below are key points regarding environmental demands and
work environment of the job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions of the job.
Required to use motor coordination with finger dexterity (such as
keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling objects less than __
pounds rarely;
Required to be exposed to physical occupational risks (such as
cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt,
odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is: office setting.
The salary range for this position is $21 per hour. The specific
salary offered to a candidate may be influenced by a variety of
factors including the candidate's relevant experience, education,
training, certifications, qualifications, and work location.
Benefits
At Waste Management, each eligible employee receives a competitive
total compensation package including Medical, Dental, Vision, Life
Insurance and Short Term Disability. As well as a Stock Purchase
Plan, Company match on 401K, and more! Our employees also receive
Paid Vacation, Holidays, and Personal Days. Please note that
benefits may vary by site.
If this sounds like the opportunity that you have been looking for,
please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Keywords: wm, Concord , Dispatcher/Router Combo, Professions , Concord, New Hampshire
Click
here to apply!
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