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Customer Service Representative

Company: New Hampshire Mutual Bancorp
Location: Concord
Posted on: September 24, 2022

Job Description:

25 hours per week/on-siteNew Hampshire Mutual Bancorp (NHMB) is seeking a motivated and friendly part-time Customer Resource Representative (CRC Specialist) to join our Resource Center team at our Foundry office location in Concord, NH. Position offers a flexible schedule during our normal hours of operation. The successful applicant will have strong attention to detail, be able to multi-task in a fast-paced environment and enjoy building relationships. In this role, you will work closely with our internal and external customers providing best-in-class customer service.Salary based on level of experienceCRC Specialist: $17.00 - $23.00DESIRED JOB EXPERIENCE1 to 3 years related banking and customer service support experienceAssociates degree in Business and/or FinanceExceptional communication skillsAbility to communicate professionally using various communication channels including telephone, email and online chat and a firm understanding of spelling, grammar and email etiquetteAbility to listen, receive and understand messages conveyed by others and to speak clearly and succinctlyMust be service focused and demonstrate the ability to maintain ongoing customer relationshipsAbility to maintain composure in challenging interpersonal situationsAbility to learn quickly and apply an analytical thought process for problem solvingRequires strong personal computer skills, including working knowledge of Microsoft Office productsAbility to travel to our Keene, NH office location as needed for team related purposes. Preferred but not mandatory!PRIMARY RESPONSIBILITIESServes as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chatResponsible for identifying customer needs, clarifying information, answering questions and processing requestsEnsures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of responseWe believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.

Keywords: New Hampshire Mutual Bancorp, Concord , Customer Service Representative, Sales , Concord, New Hampshire

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