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Guest Service Agent

Company: Holiday Inn Concord Downtown
Location: Concord
Posted on: November 26, 2022

Job Description:

Possess a welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others.

Provide mentoring to other team members.
Promote teamwork and quality service through daily communication and coordination with other departments and co-workers.

Always greet guest and team members with a warm and welcoming smile.
To ensure friendly, professional and excellent customer service to guests.
Adhere to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. Deliver a guest experience that is unique and emulates Chartwell Hotel's customer service philosophy.
Applicant must be able to work nights and weekends.

We strive to be a company that consistently delivers excellence to our customers, team members, and owners through intelligent work, involvement and a passion for providing hospitality.

Duties:
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to customer complaints, solicit feedback and build relationships that drive continuous improvements in customer satisfaction.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests or other special guest needs.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability

COVID-19 considerations:
Hotel Front desk still has plexiglass protection between customers and staff.

Education:
* High school or equivalent (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Holiday Inn Concord Downtown, Concord , Guest Service Agent, Sales , Concord, New Hampshire

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