Clinical Services Lead

Company: Gather Health
Location: Boston
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: Who is Gather Health? Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. What is this role about? The Clinical Training Partner will be part of the care team and is responsible for overseeing the training, development, and performance of the Medical Assistant Partner staff across all Gather locations. This individual ensures Medical Assistants are properly trained and working within their scope of practice while maintaining high standards of clinical operations. They also maintain hands-on clinical skills by functioning as a Medical Assistant when needed to support patient care. What are some of the responsibilities for this role? Training · Collaborate with Operation Leads on hiring of MAs · Onboard and train MAs · Manage and track annual MA competencies, providing feedback to Operation Leads · Create, implement, and refine protocols, workflows, and policies that support clinical operations · Roll out new workflows and competencies to existing MAs Lab and Clinic Management · Train MAs on laboratory equipment Quality Control procedures · Monthly audits of each laboratory to ensure Quality Controls have been performed adequately · Collaborating with Operation Leads to coordinate laboratory and clinic equipment maintenance (ex. EKGs, spirometers, O2 tanks) · Provide Quality Assurance for standardization of room set up Inventory Oversight · Train MAs on inventory system · Inventory control checks for organization and compliance · Collaborating with Operation Leads to maintain inventory workflows Compliance · Conduct quality checks of MA documentation to assess for thoroughness · Auditing MA workflows to monitor scope of practice Clinical & Patient Care · Function as a Medical Assistant in times of need What are the traits of someone most likely to succeed in this role? Compassionate – they treat people with kindness Patient – they are not easily frustrated or flustered Nonjudgmental – they tend to give others the benefit of the doubt Understanding – they “get” that everyone has their unique struggles Helpful – they get their fulfillment by adding value to other people’s lives Friendly – people enjoy their company Outgoing – they tend to enjoy mingling with others and getting to know new people Relatable – naturally makes human connections with their warmth, humor, and demeanor Positive – sees glass as is half full vs. half empty Creative – looks for new ways to do things better Organized – manages time effectively and operates efficiently Reliable – takes responsibilities seriously and always shows up on time Requirements: What are the requirements for the position? · High school diploma or G.E.D · Minimum of five years of clinical experience · If a nurse, active license (such as LPN, or RN) in state of Massachusetts · Minimum of 2 years of experience as a clinical trainer, lead or supervisor · Experience with EHRs, preferably Athena, and basic office tools such as email, Outlook calendar, etc. What are the preferred skills for the position? · If Medical Assistant, certification or registration strongly preferred · Proficiency in building processes and improving clinical workflows · Experience with training diverse groups of healthcare professionals and performing competency assessments · Past experience with inventory management processes and systems · Knowledge of lab quality oversight duties and experience being responsible for lab QA · Strong verbal, written, and reading comprehension skills in English · Self-motivated and capable of working independently with moderate supervision · Willingness to work with complex populations to resolve medical issues quickly · Strong prioritization, flexibility, and adaptability skills Why should I join Gather Health? We are committed to supporting every aspect of your life by offering a total rewards package designed to support your health, financial security, and work-life balance: Health: Comprehensive medical, dental, and vision with day-one eligibility Protection: Company-paid Life, Short-Term, and Long-Term Disability insurance Retirement: 401(k) with company match and immediate vesting Time Off: Generous PTO that increases with tenure and 11 paid company holidays Wellness: Employee Assistance Program (EAP) and supplemental benefit options Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Keywords: Gather Health, Concord , Clinical Services Lead, Science, Research & Development , Boston, New Hampshire